But as the proverb goes, “every problem has in it the seeds of its own solution”. Note: If you have followed these steps and was unable to resolve the issue, please kindly contact Samsung to further address your concerns.We understand the annoyance of waiting for the mobile games you’ve been wanting to play or an app you badly need, only to have them on the Play Store waiting for a download. If your device has less than 1GB of storage available, you will need to free up some space. Please ensure that this application has not been disabled. Step 6: Go into the Application Manager and go into Download Manager. If your device is already on the latest software, please proceed to the next step. Then tap on Update now to search for any updates. Go into the Settings menu → About device → Software update. Step 5: Ensure that your device is on the latest software. Step 4: Go back into the Application Manager and tap on Google Play Store. After you have actioned this please do the same for the Download Manager app as shown below. Tap on Google Play Store and then tap on Clear Data and Clear Cache. Step 2: Please ensure that the date and time is correct as to the current date and time. Step 1: Please ensure that you have a valid Internet connection.

■ 'App Name' could not be downloaded due to an error. ■ Error retrieving information from server. These steps can also help with the following error messages: If you're having trouble loading the Google Play Store or having issues downloading apps and games, try the troubleshooting steps below.

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